Privacy Policy & Messaging Terms

Midlands Restoration Services, LLC
Last updated: October 10, 2026

This page explains what information Midlands Restoration Services, LLC (“Midlands Restoration Services,” “we,” “us”) collects when you visit midlandsrestorationservices.com, call us, text us, email us, or fill out a form on our site. It also explains how we use and share that information, and the terms of our text messaging program.

Who we are

Midlands Restoration Services, LLC is a South Carolina restoration company serving Columbia and the surrounding Midlands area.

• Mailing/office address: 136-4 Forum Dr Ste 72, Columbia, SC 29229 (mailing and office use only. We don’t take walk-in customer visits at this address.)
• Phone and text: (803) 839-0229
• Email: info@midlandsrestorationservices.com

Information we collect

Information you give us

• Contact form submissions: your name, mobile phone number, email address (optional), your message, and your choice about text messages.
• Phone calls and text messages: your phone number, the time and length of the call or message, and what you tell us about your property or your project.
• Emails: your email address and anything you include in your message.
• Job information: the property address, details about the damage, photos, and, if you ask us to work with your insurance company, your claim details.

Information collected automatically when you use our website

• Cookies and similar technologies: small files stored by your browser. Our site uses:
  • Google Analytics 4, to understand how visitors use the site (pages viewed, how you found us, general device and location information).
  • The Google Ads tag, to measure whether our ads lead to calls and inquiries. If we run remarketing ads, it may also be used to show our ads to people who have visited our site.
  • WhatConverts call and form tracking (see below).
  • LiteSpeed Cache cookies, which help pages load quickly and work correctly.
• Basic technical data: like most websites, our web host keeps standard server logs (IP address, browser type, pages requested, date and time).

Phone call tracking and recording

We use a call tracking service (WhatConverts) to learn which ads, searches, and web pages lead people to contact us. Because of this, some website visitors may see a different forwarding phone number than the one listed above. Those numbers ring through to our office. When you call us, the call tracking service may record the phone number you called from, the call’s date, time and length, the web page or ad that led to the call, and a recording of the call. We use call recordings and tracking data for quality, training, customer service, and to measure how well our marketing works.

How we use your information

• To respond to your calls, texts, emails, and form submissions
• To schedule, perform, and follow up on restoration work
• To send customer care text messages if you agreed to receive them (see Messaging Terms below)
• To bill you and, when you ask us to, bill or coordinate with your insurance company
• To improve our website, our service, and our advertising
• To keep our records, protect against fraud and spam, and meet legal obligations

How we share information

We do not sell your personal information.

• Insurance: We may share information with your insurance company when you ask us to bill them or coordinate with your adjuster.
• Service providers: We use companies that help us run our business, such as our website host, our website analytics and advertising providers (Google), our call tracking provider (WhatConverts), our phone and text messaging provider, and our email provider. They can use your information only to provide services to us.
• Legal reasons: We may disclose information if the law requires it or to protect our rights, our customers, or the public.

Data sharing and your mobile information

• We do not share customer data with third parties for their promotional or marketing purposes.
• Mobile opt-in information and SMS consent will never be shared with anyone for any purpose.
• Any sharing of information described elsewhere in this policy excludes mobile opt-in data and consent.

Messaging Terms and Conditions

These terms apply to text messages sent from Midlands Restoration Services at (803) 839-0229.

1. Program description. Midlands Restoration Services sends customer care text messages to people who agree to receive them. These may include replies to your questions, appointment and scheduling updates, job status updates, and other information related to your service with us.
2. Opting out. You can cancel text messages at any time. Just text STOP to (803) 839-0229. After you send STOP, we will send one message confirming that you have been unsubscribed, and you will not get any more text messages from us unless you sign up again.
3. Help. If you’re having trouble with our messages, reply HELP for assistance, or email us at info@midlandsrestorationservices.com.
4. Carriers. Wireless carriers are not liable for delayed or undelivered messages.
5. Rates and frequency. Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies. If you have questions about your text or data plan, contact your wireless provider.
6. Privacy. If you have questions about privacy, read this Privacy Policy or email info@midlandsrestorationservices.com.

Consent to receive text messages is not a condition of purchase.

Your choices

• Text messages: reply STOP at any time (see above).
• Cookies: you can block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.
• Google Analytics: you can opt out with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout.
• Google ads personalization: manage it at https://myadcenter.google.com.
• Access, correction, or deletion: email info@midlandsrestorationservices.com to ask what information we have about you, to correct it, or to ask us to delete it. We may need to keep some records (for example, job, billing, and insurance records) where the law or our legitimate business needs require it.

How long we keep information

We keep information only as long as we reasonably need it for the purposes above, including job, billing, warranty, insurance, and legal record-keeping.

Security

We use reasonable measures to protect your information. No website, phone, or email system is completely secure, so we can’t guarantee absolute security.

Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

Links to other sites

Our site may link to other websites. Their own privacy policies apply, not ours.

Changes to this policy

We may update this page from time to time. When we do, we will change the “Last updated” date at the top.

Contact us

Questions about this policy or our text messages:

Midlands Restoration Services, LLC
136-4 Forum Dr Ste 72, Columbia, SC 29229 (mailing address)
Phone/Text: (803) 839-0229
Email: info@midlandsrestorationservices.com